Refund policy

1. Defective items will be credited or replaced.
2. Qualitops will not refund freight cost for incorrect purchase or change of mind.
3. These goods must be returned in original condition at the customer’s expense.
4. It is our strict policy not to credit or refund items that have been decorated (e.g. printed or embroidered) or altered even if they are faulty.
5. It is the customer’s responsibility to check all garments before doing any alterations.
6. All Refund requests need to be made in writing to onlinestore@qualitops.com.au within 7 days of purchase.
7. In the event that Qualitops chooses not to ship an item, you will be notified by email and any amount charged will be refunded.